Consumer Data Privacy Policy
Effective Date: 01.2022
Last Updated: 02.2025

1. Introduction

Annette Van Ginkel Health and Wellness (“we,” “our,” or “us”) is committed to protecting the privacy of our consumers in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, store, and protect personal information.

2. Collection of Personal Information

We may collect the following personal information:

  • Name and surname

  • Contact details (phone number, email address, physical address)

  • Identification numbers

  • Financial information (banking details, payment information, billing details)

  • Online identifiers (IP addresses, cookies, browsing behavior)

  • Any other information required for our business operations

We collect personal information directly from you when you interact with us, such as when you visit our website, complete a form, purchase a product or service, or communicate with us.

3. Use of Personal Information

We use personal information for the following purposes:

  • To provide and improve our services

  • To process transactions and payments

  • To communicate with you regarding services, promotions, and updates

  • To comply with legal and regulatory requirements

  • To personalize your experience with our website and services

  • To improve security and prevent fraud

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Third-party service providers assisting with business operations (e.g., payment processors, IT services)

  • Regulatory authorities where required by law

  • Business partners with whom we collaborate to provide services, subject to confidentiality agreements

5. Data Security

We implement reasonable security measures to protect personal information from unauthorized access, loss, or disclosure. This includes:

  • Encryption of sensitive data

  • Secure storage systems

  • Access controls and authentication mechanisms

  • Regular security assessments and updates

6. Your Rights

Under POPIA, you have the right to:

  • Access your personal information

  • Request corrections or updates to your personal information

  • Object to processing of your personal information

  • Request deletion of your personal information

  • Lodge a complaint with the Information Regulator if you believe your rights have been violated

7. Data Retention

We retain personal information only as long as necessary for the purposes stated in this policy or as required by law. After this period, data will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

If we transfer your personal information outside South Africa, we ensure adequate safeguards are in place in compliance with POPIA.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and we will notify users of significant changes where applicable.

11. Contact Information

If you have any questions or requests regarding your personal information, please contact us at:
Annette Van Ginkel Health and Wellness
Email: info@health-coaching.co.za
Phone: +27 82 566 6032